Canada-wide water heater information · On-site service in Metro Vancouver, BC
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Brand hub
Navien Inc., headquartered in Irvine, California, manufactures condensing tankless water heaters and combi boilers; its Canadian site lists the NPE-A2 and NPE-S2 series tankless ranges, including the NPE-240A2, NPE-210A2 and NPE-180A2 documented here. It is one of the tankless brands CANRO names on its own pages.
At a glance
Where CANRO provides on-site service
On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.
Navien's Canadian product tree lists the NPE-A2 and NPE-S2 series under condensing tankless water heaters, with the A2 family comprising the NPE-180A2, NPE-210A2 and NPE-240A2. The A2 platform is a wall-hung forced-draft direct-vent condensing unit with stainless steel primary and secondary heat exchangers, 120 V operation, and published flow ratings at 35, 45 and 67 °F rises, which is the basis this site uses instead of an unstated-rise maximum.
Navien Inc. is headquartered in Irvine, California, and publishes its Canadian-facing site with English and French pages, Canadian phone support and Canadian installer and distributor directories. The NPE-A2 warranty terms Navien publishes for the residential line cover parts and the heat exchanger by published period; the exact Canadian terms are confirmed from the Canadian warranty documents before any claim is made on this site.
CANRO Heating & Cooling names Navien among the tankless brands it services. Whether a specific model is stocked for a project is confirmed at consultation; WaterHeating.ca claims no dealer or authorized status for any brand until CANRO confirms it in writing.
Series
Each series hub lists its models, verified specifications, manuals and documented fault codes.
Navien's NPE-A2 series is the condensing tankless range listed on Navien's Canadian site in three sizes (NPE-180A2, NPE-210A2, NPE-240A2), wall-hung forced-draft direct-vent units with stainless steel heat exchangers, UEF 0.95 and flow ratings published at 35, 45 and 67 °F rises.
Navien's NPE-S2 series is the current-generation condensing tankless range listed on Navien's Canadian site in three sizes (NPE-180S2, NPE-210S2, NPE-240S2): wall-hung forced-draft direct-vent units with UEF 0.96 and flow ratings published at 35, 45 and 67 °F rises.
Models
Navien · Gas tankless
The Navien NPE-240A2 is the largest of Navien's Canadian A2 condensing tankless models: 13,300–199,900 BTU/h on natural gas or propane, UEF 0.95, and published flows of 11.2 GPM at a 35 °F rise and 5.6 GPM at a 67 °F rise. It is a wall-hung, forced-draft direct-vent unit.
Navien · Gas tankless
The Navien NPE-210A2 is the middle of Navien's Canadian A2 condensing tankless models: 12,000–180,000 BTU/h on natural gas or propane, UEF 0.95, and published flows of 10.1 GPM at a 35 °F rise and 5.1 GPM at a 67 °F rise. It is a wall-hung, forced-draft direct-vent unit.
Navien · Gas tankless
The Navien NPE-180A2 is the smallest of Navien's Canadian A2 condensing tankless models: 10,000–150,000 BTU/h on natural gas or propane, UEF 0.95, and published flows of 8.4 GPM at a 35 °F rise and 4.3 GPM at a 67 °F rise. It is a wall-hung, forced-draft direct-vent unit.
Navien · Gas tankless
The Navien NPE-240S2 is the largest of Navien's current S2 condensing tankless models: 13,300–199,900 BTU/h on natural gas or propane, UEF 0.96, and published flows of 11.2 GPM at a 35 °F rise and 5.8 GPM at a 67 °F rise.
Navien · Gas tankless
The Navien NPE-210S2 is the middle of Navien's current S2 condensing tankless models: 12,000–180,000 BTU/h on natural gas or propane, UEF 0.96, and published flows of 10.1 GPM at a 35 °F rise and 5.3 GPM at a 67 °F rise.
Navien · Gas tankless
The Navien NPE-180S2 is the smallest of Navien's current S2 condensing tankless models: 10,000–150,000 BTU/h on natural gas or propane, UEF 0.96, and published flows of 8.4 GPM at a 35 °F rise and 4.3 GPM at a 67 °F rise.
Services
On-site service in Metro Vancouver. Brand and model context is kept when you request service.
Fault codes
Documented meanings resolved against the specific series, control platform and manual version. A code is not a diagnosis.
No codes documented yet.
Manuals and documents
Links go to the manufacturer's own documents. WaterHeating.ca does not reproduce manuals.
Useful advice
Yes. Navien's Canadian site lists the NPE-A2 and NPE-S2 tankless series and the NCB-H combi range, with Canadian phone support and installer directories.
As of the verification date, the NPE-A2 series (NPE-180A2, NPE-210A2, NPE-240A2) is still listed on Navien's Canadian product tree alongside the newer NPE-S2 series.
CANRO names Navien among the brands it services on its own pages. Whether a specific model is supplied for your project is confirmed at consultation.
Describe what the water heater is doing and get a straight answer about the next step.
On-site service in Metro Vancouver, BC. Call to check availability.
Sources and verification
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.