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WaterHeating.caby CANRO Heating & Cooling

Navien service

Navien: new water heater installation, sized from your hot-water demand, with permits and commissioning included

CANRO Heating & Cooling installs gas and electric storage tanks, heat-pump water heaters and gas tankless units in Metro Vancouver homes, suites, laneway houses and light-commercial properties, including venting, gas or electrical supply, condensate, permits and commissioning. Free written estimates.

Gas storage tankElectric storage tankHeat-pump water heaterGas tankless
Get a ballpark estimateCall 604-359-1081

Free written estimate

Free in-home estimates for water-heater replacements and installations, as published by CANRO. Source, checked September 7, 2026.

Where CANRO provides on-site service

On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.

See all service areas

Water Heater Installation for Navien water heaters

A new installation, as opposed to a swap, starts with demand: how many people, which fixtures run at once, and the temperature rise in January. From that comes the first-hour delivery a tank needs or the flow at rise a tankless unit must produce. Then the site decides what is possible: is there a flue or a sealed vent route, can the gas line carry the input, is there a drain for condensate, and is there a suitable circuit for an electric or heat-pump unit.

Every gas water heater installation in BC requires a gas permit, issued by the municipality in Burnaby, Vancouver, Richmond, Maple Ridge and the North Shore or by Technical Safety BC elsewhere, and municipalities add a plumbing permit for the water heater as a fixture. Strata and duplex owners must use a licensed contractor. CANRO holds Technical Safety BC gas-fitting and boiler licences and obtains permits as part of the job; CANRO states that all work is performed under permit and inspected where required by BC code.

Working on a Navien unit? Have the model number from the rating plate and any code or flash pattern ready. Browse Navien series, models and fault codes to find yours; the details carry through when you request service.

What's included

  • Demand assessment and sizing for the system type you choose
  • Supply and installation of the unit, venting, near-heater piping, shut-off, expansion control and relief-valve discharge to code
  • Gas supply sizing and connection by a licensed gas fitter, or electrical coordination for electric and heat-pump units
  • Condensate drainage and neutralization for condensing equipment
  • Permits, inspections and commissioning, with a walkthrough of operation and the manufacturer's maintenance schedule

Not included

  • Electrical panel upgrades or new circuits unless quoted
  • Drywall, finishing or structural work
  • Rebates or financing unless verified programs are listed on this site

Process

How it works

  1. 01

    Ballpark estimate

    Use the instant estimator for a CAD range, or call. The range is a starting point, not a quote.

  2. 02

    Free written estimate

    A site visit covers demand, venting route, gas or electrical supply, condensate, access and the unit that fits. CANRO's replacement and installation estimates are free.

  3. 03

    Proposal

    A written proposal lists the equipment, scope, exclusions, permits and price.

  4. 04

    Installation and commissioning

    Installed by licensed technicians, commissioned, documented, with permits closed out.

Why CANRO

4.9★

4.9 from 85+ Google reviews

As published by CANRO Heating & Cooling on canroheat.ca, checked September 7, 2026.

Technical Safety BC licensed gas contractor

Gas-fitting licence LGA0043870 and boiler licence LBP0046450, as published by CANRO.

Source: canroheat.ca

Serving Metro Vancouver since 1999

Founded by George in 1999, as stated on canroheat.ca. Boiler and hydronic expertise is CANRO's, not this domain's.

Source: canroheat.ca

Red Seal HVAC, WorkSafeBC and liability insured

As stated on canroheat.ca. Bonding and association memberships: not published.

Source: canroheat.ca

Frequently asked questions

How is a water heater sized?

A storage tank is matched by first-hour delivery to your busiest hour; a tankless unit by flow at the winter temperature rise against the fixtures that run at once. Bedroom count and floor area are not sizing methods.

Is the estimate free?

Yes for installations and replacements; CANRO publishes free in-home, written estimates for water-heater installations. Repair visits are different and carry a diagnostic fee.

Do I need a permit?

Yes. Gas appliance installation requires a gas permit, and municipalities such as Burnaby also require a plumbing permit for the water heater. CANRO obtains them as part of the installation.

Get a ballpark estimate in two minutes

Answer a few questions for a CAD range before you share any contact details.

On-site service in Metro Vancouver, BC. Call to check availability.

Call 604-359-1081Start the estimate

Related services and help

Sources and verification

Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.

Call 604-359-1081Get Estimate