Brand hub
A. O. Smith water heaters in Canada
A. O. Smith is one of North America's largest water heater manufacturers, with residential tank lines (ProLine, ProLine XE, ProLine Master, Vertex, Signature) and tankless families (Adapt+ Premium, Adapt SC, Adapt NC). Its Canadian group also owns John Wood and GSW; CANRO lists A. O. Smith among the brands it services.
At a glance
- Official site
- Canadian site
- Canadian office
- A. O. Smith Enterprises Ltd., Fergus, Ontario; John Wood and GSW are part of the same Canadian water-heating group
- CANRO supplies
- Confirmed at consultation
- CANRO services
- Confirmed at consultation
- Authorized dealer
- Not claimed until confirmed
- Documented
- 12 series · 0 models · 0 codes
Where CANRO provides on-site service
On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.
About A. O. Smith
A. O. Smith Corporation of Milwaukee, Wisconsin, manufactures residential and commercial water heating equipment sold across North America, with a Canadian group that includes the John Wood and GSW brands. Residential families include ProLine, ProLine XE, ProLine Master and Signature tank lines, Vertex high-efficiency condensing tanks, and the Adapt+ Premium, Adapt SC and Adapt NC tankless families.
WaterHeating.ca adds A. O. Smith series and model records as their Canadian specification sheets are verified; the brand page confirms stock and ratings at consultation rather than assuming them. CANRO names A. O. Smith among the brands it services on its own pages.
Series
A. O. Smith series
Each series hub lists its models, verified specifications, manuals and documented fault codes.
The A. O. Smith Vertex HV is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with a side-fired gas burner, ENERGY STAR qualification, a 0.90 UEF, a single design for Power Vent and Power Direct Vent installations, and a 6-year limited tank and parts warranty.
Gas storage tankNatural gasUEF 0.9The A. O. Smith Polaris is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with a submerged combustion chamber and spiral flue rated up to 96% thermal efficiency, a high-grade stainless steel tank with brass connections and no anode, up to 120 ft of ULC S636 PVC or CPVC venting, and a 10-year limited tank and parts warranty.
Gas storage tankNatural gasthermal-efficiency 96The A. O. Smith ProLine XE Atmospheric Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a flue damper for increased energy efficiency, a CoreGard magnesium anode with a stainless steel core, a 110/120 V plug-in flue damper and a 6-year limited tank and parts warranty.
Gas storage tankNatural gasThe A. O. Smith ProLine XE Power Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with UEFs up to 0.73, flexible 2 in, 3 in or 4 in ULC S636 PVC, CPVC or polypropylene venting, a 6-year limited tank and parts warranty, and an 8-year limited tank and parts warranty on the HPVL and HPVX models.
Gas storage tankNatural gasUEF 0.73The A. O. Smith ProLine XE Power Direct Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a sealed combustion chamber that eliminates the need for an FV sensor, an ultra-quiet blower, 2 in, 3 in or 4 in ULC S636 PVC, CPVC or polypropylene venting up to 180 equivalent feet, and a 6-year limited tank and parts warranty.
Gas storage tankNatural gasThe A. O. Smith ProLine and ProLine Master atmospheric vent line is a residential natural gas storage water heater family that A. O. Smith Canada publishes with a thermopile pilot designed to withstand down drafts, a CoreGard magnesium anode with a stainless steel core, a 6-year limited tank and parts warranty on ProLine models and an 8-year limited tank and parts warranty on ProLine Master models.
Gas storage tankNatural gasThe A. O. Smith ProLine Direct Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a unique balanced flue design, a thermopile pilot designed to withstand down drafts, a 90 in coaxial vent supplied with the unit, no requirement for an external power supply, and a 6-year limited tank and parts warranty.
Gas storage tankNatural gasThe A. O. Smith Vertex Power Vent is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with ENERGY STAR qualification and 94% thermal efficiency, a fully condensing design published at 96 gallons per hour at a 90°F temperature rise, power venting up to 125 equivalent feet using ULC S636 PVC, CPVC or polypropylene, side water connections for recirculating systems, and a 6-year limited tank and parts warranty.
Gas storage tankNatural gasthermal-efficiency 94The A. O. Smith Vertex Power Direct Vent is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with AiQ Adaptive Gas Technology, a fully submerged spiral-shaped condensing heat exchanger, ENERGY STAR qualification with 96% thermal efficiency, an advanced electronic control with a large touch screen display, a powered anode standard on all models, and an 8-year limited tank and parts warranty.
Gas storage tankNatural gasthermal-efficiency 96The A. O. Smith Adapt+ Premium condensing natural gas tankless line is published by A. O. Smith Canada with 0.95 UEF and ENERGY STAR certification, an integrated recirculation pump, X3 scale-prevention technology the manufacturer says removes the need for annual descaling, field convertibility between natural gas and propane, and a 15-year limited residential heat-exchanger warranty with 5 years on parts.
Gas tanklessNatural gasPropaneUEF 0.95The A. O. Smith Adapt SC standard condensing natural gas tankless line is published by A. O. Smith Canada with 0.95 UEF and ENERGY STAR certification, X3 scale-prevention technology the manufacturer says removes the need for annual descaling, and a 15-year limited residential heat-exchanger warranty with 5 years on parts.
Gas tanklessNatural gasUEF 0.95The A. O. Smith Condensing Tankless line is a natural gas tankless family that A. O. Smith Canada publishes with 96% thermal efficiency and 0.94 UEF, a commercial-grade copper primary heat exchanger and a Type 316L stainless steel secondary exchanger, inputs of 160,000, 180,000 and 199,000 BTU/h, venting with ULC S636 PVC, CPVC, polypropylene or Category III/IV stainless steel, a 540P model with an integrated recirculation pump, and a 15-year limited heat-exchanger warranty with 5 years on parts.
Gas tanklessNatural gasUEF 0.94
Models
A. O. Smith models with verified specifications
No models documented yet.
Services
CANRO services for A. O. Smith water heaters
On-site service in Metro Vancouver. Brand and model context is kept when you request service.
Fault codes
A. O. Smith error codes and status lights
Documented meanings resolved against the specific series, control platform and manual version. A code is not a diagnosis.
No codes documented yet.
Manuals and documents
Official documentation
Links go to the manufacturer's own documents. WaterHeating.ca does not reproduce manuals.
- A. O. Smith Canada — Vertex HV 110 Series specification sheet (English)Vertex HV high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex HV 110 Series installation manual (English)Vertex HV high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex HV 120 Series specification sheet (English)Vertex HV high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex HV 120 Series installation manual (English)Vertex HV high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)Vertex HV high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Polaris specification sheet (English)Polaris high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Polaris installation manual (English)Polaris high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Polaris wiring diagram (English)Polaris high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Polaris warranty sheet (English)Polaris high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE Atmospheric Vent specification sheet (English)ProLine XE atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE atmospheric vent installation manual (English)ProLine XE atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE atmospheric vent wiring diagram (English)ProLine XE atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)ProLine XE atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE Power Vent specification sheet (English)ProLine XE power vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE power vent installation manual (English)ProLine XE power vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE power vent wiring diagram (English)ProLine XE power vent gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)ProLine XE power vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE Power Direct Vent specification sheet (English)ProLine XE power direct vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE power direct vent installation manual (English)ProLine XE power direct vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine XE power direct vent wiring diagram (English)ProLine XE power direct vent gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)ProLine XE power direct vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine and ProLine Master atmospheric vent specification sheet (English)ProLine & ProLine Master atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine and ProLine Master atmospheric vent installation manual (English)ProLine & ProLine Master atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine and ProLine Master atmospheric vent installation manual, 75 gallon model (English)ProLine & ProLine Master atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)ProLine & ProLine Master atmospheric vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine Direct Vent specification sheet (English)ProLine Direct Vent gas tanks · Canadian document
- A. O. Smith Canada — ProLine Direct Vent installation manual (English)ProLine Direct Vent gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)ProLine Direct Vent gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Vent specification sheet (English)Vertex power vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Vent installation manual (English)Vertex power vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Vent wiring diagram (English)Vertex power vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — residential warranty sheet (English)Vertex power vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Direct Vent 300/301 Series specification sheet (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Direct Vent 300/301 Series installation manual (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Direct Vent 300/301 Series wiring diagram (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Direct Vent 400/401 Series specification sheet (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex Power Direct Vent 400/401 Series installation manual (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Vertex residential warranty sheet (English)Vertex power direct vent high-efficiency condensing gas tanks · Canadian document
- A. O. Smith Canada — Adapt+ condensing tankless specification sheet (English)Adapt+ Premium condensing tankless · Canadian document
- A. O. Smith Canada — Adapt+ condensing tankless installation manual (English)Adapt+ Premium condensing tankless · Canadian document
- A. O. Smith Canada — Adapt+ condensing tankless service manual (English)Adapt+ Premium condensing tankless · Canadian document
- A. O. Smith Canada — Adapt+ residential tankless warranty sheet (English)Adapt+ Premium condensing tankless · Canadian document
- A. O. Smith Canada — Adapt SC condensing tankless specification sheet (English)Adapt SC standard condensing tankless · Canadian document
- A. O. Smith Canada — Adapt SC condensing tankless installation manual (English)Adapt SC standard condensing tankless · Canadian document
- A. O. Smith Canada — Adapt SC condensing tankless service manual (English)Adapt SC standard condensing tankless · Canadian document
- A. O. Smith Canada — Adapt SC standard condensing tankless warranty sheet (English)Adapt SC standard condensing tankless · Canadian document
- A. O. Smith Canada — Condensing tankless specification sheet (English)Condensing tankless gas water heaters · Canadian document
- A. O. Smith Canada — Condensing tankless installation manual, 240H/340H/540H models (English)Condensing tankless gas water heaters · Canadian document
- A. O. Smith Canada — Condensing tankless installation manual, 540P models (English)Condensing tankless gas water heaters · Canadian document
- A. O. Smith Canada — Condensing tankless service manual (English)Condensing tankless gas water heaters · Canadian document
- A. O. Smith Canada — residential tankless gas warranty sheet (English)Condensing tankless gas water heaters · Canadian document
Useful advice
- Tank vs Tankless Water Heater: Which Is Right for a Metro Vancouver Home?
- Repair or Replace a Water Heater: The Decision Framework
- Water Heater Capacity: Nominal Volume, First-Hour Rating and Recovery
- UEF Explained: How to Read a Water Heater Efficiency Number
- Venting Types Explained: Atmospheric, Power Vent, Direct Vent and Tankless
- Water Heater Permits and Inspections in BC: Gas, Plumbing and Homeowner Rules
- Water Heater Maintenance Schedule for Gas Tanks and Tankless Units
- Hot-Water Recirculation Explained: Tankless, Tank and the Wait at the Tap
- Water Heater Temperature Settings and Scald Safety in BC
- Gas Water Heater Installation Constraints: What Has to Be True Before It Goes In
- Does a Tankless Water Heater Need a Bigger Gas Line? Supply and Meter Capacity in BC
- Tankless in a Vancouver Winter: Cold Inlet Water, Flow and Freeze Protection
- What Goes Into the Lifetime Cost of a Gas Water Heater
- How Long Does a Gas Water Heater Last? Lifespan, Age and Replacement Timing
- Gas Water Heater Replacement in a Strata or Condo: Permits, Access and Approval
- Do Gas Water Heaters Work in a Power Outage?
- What Size Tankless Water Heater Does a Vancouver Home Need?
- What a Gas Water Heater Warranty Covers — and What It Does Not
- Gas Water Heater Replacement: What to Expect on Installation Day
- Gas Water Heater Earthquake Strapping in BC
- Water heater types explained
Frequently asked questions
Is A. O. Smith sold in Canada?
Yes, through its Canadian group, which also includes John Wood and GSW. Specific model availability and ratings are confirmed at consultation and added here as the Canadian sheets are verified.
Does CANRO service A. O. Smith water heaters?
CANRO names A. O. Smith among the brands it services on its own pages.
Need help with a A. O. Smith water heater?
Describe what the water heater is doing and get a straight answer about the next step.
On-site service in Metro Vancouver, BC. Call to check availability.
Sources and verification
- A. O. Smith Canada — official Canadian water heating site (A. O. Smith Enterprises Ltd., Fergus, Ontario) · Canadian source · accessed September 21, 2026
- A. O. Smith — official water heating site · accessed September 7, 2026
- CANRO Heating & Cooling — Contact (brands serviced) · Canadian source · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.