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A. O. Smith water heaters in Canada

A. O. Smith is one of North America's largest water heater manufacturers, with residential tank lines (ProLine, ProLine XE, ProLine Master, Vertex, Signature) and tankless families (Adapt+ Premium, Adapt SC, Adapt NC). Its Canadian group also owns John Wood and GSW; CANRO lists A. O. Smith among the brands it services.

Sold in CanadaGas storage tankGas tanklessElectric storage tankHeat-pump water heater

At a glance

Official site
Canadian site
Canadian office
A. O. Smith Enterprises Ltd., Fergus, Ontario; John Wood and GSW are part of the same Canadian water-heating group
CANRO supplies
Confirmed at consultation
CANRO services
Confirmed at consultation
Authorized dealer
Not claimed until confirmed
Documented
12 series · 0 models · 0 codes

Where CANRO provides on-site service

On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.

See all service areas

About A. O. Smith

A. O. Smith Corporation of Milwaukee, Wisconsin, manufactures residential and commercial water heating equipment sold across North America, with a Canadian group that includes the John Wood and GSW brands. Residential families include ProLine, ProLine XE, ProLine Master and Signature tank lines, Vertex high-efficiency condensing tanks, and the Adapt+ Premium, Adapt SC and Adapt NC tankless families.

WaterHeating.ca adds A. O. Smith series and model records as their Canadian specification sheets are verified; the brand page confirms stock and ratings at consultation rather than assuming them. CANRO names A. O. Smith among the brands it services on its own pages.

Series

A. O. Smith series

Each series hub lists its models, verified specifications, manuals and documented fault codes.

  • The A. O. Smith Vertex HV is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with a side-fired gas burner, ENERGY STAR qualification, a 0.90 UEF, a single design for Power Vent and Power Direct Vent installations, and a 6-year limited tank and parts warranty.

    Gas storage tankNatural gasUEF 0.9

    0 model(s), specs and manuals →

  • The A. O. Smith Polaris is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with a submerged combustion chamber and spiral flue rated up to 96% thermal efficiency, a high-grade stainless steel tank with brass connections and no anode, up to 120 ft of ULC S636 PVC or CPVC venting, and a 10-year limited tank and parts warranty.

    Gas storage tankNatural gasthermal-efficiency 96

    0 model(s), specs and manuals →

  • The A. O. Smith ProLine XE Atmospheric Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a flue damper for increased energy efficiency, a CoreGard magnesium anode with a stainless steel core, a 110/120 V plug-in flue damper and a 6-year limited tank and parts warranty.

    Gas storage tankNatural gas

    0 model(s), specs and manuals →

  • The A. O. Smith ProLine XE Power Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with UEFs up to 0.73, flexible 2 in, 3 in or 4 in ULC S636 PVC, CPVC or polypropylene venting, a 6-year limited tank and parts warranty, and an 8-year limited tank and parts warranty on the HPVL and HPVX models.

    Gas storage tankNatural gasUEF 0.73

    0 model(s), specs and manuals →

  • The A. O. Smith ProLine XE Power Direct Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a sealed combustion chamber that eliminates the need for an FV sensor, an ultra-quiet blower, 2 in, 3 in or 4 in ULC S636 PVC, CPVC or polypropylene venting up to 180 equivalent feet, and a 6-year limited tank and parts warranty.

    Gas storage tankNatural gas

    0 model(s), specs and manuals →

  • The A. O. Smith ProLine and ProLine Master atmospheric vent line is a residential natural gas storage water heater family that A. O. Smith Canada publishes with a thermopile pilot designed to withstand down drafts, a CoreGard magnesium anode with a stainless steel core, a 6-year limited tank and parts warranty on ProLine models and an 8-year limited tank and parts warranty on ProLine Master models.

    Gas storage tankNatural gas

    0 model(s), specs and manuals →

  • The A. O. Smith ProLine Direct Vent is a residential natural gas storage water heater that A. O. Smith Canada publishes with a unique balanced flue design, a thermopile pilot designed to withstand down drafts, a 90 in coaxial vent supplied with the unit, no requirement for an external power supply, and a 6-year limited tank and parts warranty.

    Gas storage tankNatural gas

    0 model(s), specs and manuals →

  • The A. O. Smith Vertex Power Vent is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with ENERGY STAR qualification and 94% thermal efficiency, a fully condensing design published at 96 gallons per hour at a 90°F temperature rise, power venting up to 125 equivalent feet using ULC S636 PVC, CPVC or polypropylene, side water connections for recirculating systems, and a 6-year limited tank and parts warranty.

    Gas storage tankNatural gasthermal-efficiency 94

    0 model(s), specs and manuals →

  • The A. O. Smith Vertex Power Direct Vent is a high-efficiency condensing natural gas storage water heater that A. O. Smith Canada publishes with AiQ Adaptive Gas Technology, a fully submerged spiral-shaped condensing heat exchanger, ENERGY STAR qualification with 96% thermal efficiency, an advanced electronic control with a large touch screen display, a powered anode standard on all models, and an 8-year limited tank and parts warranty.

    Gas storage tankNatural gasthermal-efficiency 96

    0 model(s), specs and manuals →

  • The A. O. Smith Adapt+ Premium condensing natural gas tankless line is published by A. O. Smith Canada with 0.95 UEF and ENERGY STAR certification, an integrated recirculation pump, X3 scale-prevention technology the manufacturer says removes the need for annual descaling, field convertibility between natural gas and propane, and a 15-year limited residential heat-exchanger warranty with 5 years on parts.

    Gas tanklessNatural gasPropaneUEF 0.95

    0 model(s), specs and manuals →

  • The A. O. Smith Adapt SC standard condensing natural gas tankless line is published by A. O. Smith Canada with 0.95 UEF and ENERGY STAR certification, X3 scale-prevention technology the manufacturer says removes the need for annual descaling, and a 15-year limited residential heat-exchanger warranty with 5 years on parts.

    Gas tanklessNatural gasUEF 0.95

    0 model(s), specs and manuals →

  • The A. O. Smith Condensing Tankless line is a natural gas tankless family that A. O. Smith Canada publishes with 96% thermal efficiency and 0.94 UEF, a commercial-grade copper primary heat exchanger and a Type 316L stainless steel secondary exchanger, inputs of 160,000, 180,000 and 199,000 BTU/h, venting with ULC S636 PVC, CPVC, polypropylene or Category III/IV stainless steel, a 540P model with an integrated recirculation pump, and a 15-year limited heat-exchanger warranty with 5 years on parts.

    Gas tanklessNatural gasUEF 0.94

    0 model(s), specs and manuals →

Models

A. O. Smith models with verified specifications

No models documented yet.

Services

CANRO services for A. O. Smith water heaters

On-site service in Metro Vancouver. Brand and model context is kept when you request service.

Fault codes

A. O. Smith error codes and status lights

Documented meanings resolved against the specific series, control platform and manual version. A code is not a diagnosis.

No codes documented yet.

Full A. O. Smith fault-code index →

Manuals and documents

Official documentation

Links go to the manufacturer's own documents. WaterHeating.ca does not reproduce manuals.

Frequently asked questions

Is A. O. Smith sold in Canada?

Yes, through its Canadian group, which also includes John Wood and GSW. Specific model availability and ratings are confirmed at consultation and added here as the Canadian sheets are verified.

Does CANRO service A. O. Smith water heaters?

CANRO names A. O. Smith among the brands it services on its own pages.

Need help with a A. O. Smith water heater?

Describe what the water heater is doing and get a straight answer about the next step.

On-site service in Metro Vancouver, BC. Call to check availability.

Sources and verification

Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.

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