Burnaby, BC
No hot water, a leaking tank or a locked-out unit? Call and speak to a person.
Priority water heater service for homes and buildings in Metro Vancouver with no hot water, a leaking tank, a locked-out tankless unit or a relief valve that will not stop discharging. If you smell gas, leave the building and call FortisBC or 911 before calling us.
Call to check availability. This site does not promise 24/7 service or response times.
If you smell gas
- Stop what you are doing. Do not use phones, switches, matches or anything that can spark inside.
- Go outside and leave the door open behind you.
- Call the FortisBC 24-hour emergency line at 1-800-663-9911 or dial 911.
Only after that, call CANRO about the water heater. Official guidance: FortisBC gas leaks and odour.
If the water heater is leaking
- Close the cold-water shut-off valve on the pipe feeding the heater, if you can reach it safely.
- Gas unit: turn the gas control to OFF. Electric unit: switch off its breaker. Do not touch electrical parts while standing in water.
- Do not cap or plug the relief-valve discharge pipe, even if that is where the water is coming from.
A leaking tank body cannot be repaired; a dripping relief valve or fitting often can. Call CANRO with a description of where the water appears.
Urgent Water Heater Service for Burnaby homes and buildings
A failed water heater is disruptive within hours and a leaking one can damage floors and the suite below. CANRO prioritizes no-hot-water and leak calls across its Metro Vancouver service area and states on its own site that standard 40 or 50 gallon tanks are typically replaced same-day or next-day. Call 604-359-1081 and you will be told honestly when a technician can attend; this site does not promise 24/7 availability, response times or arrival windows it cannot back up.
Gas smell and carbon-monoxide alarms are handled differently from a breakdown. They are emergencies for FortisBC and emergency services first, before anyone from CANRO is involved. A leaking tank is urgent but usually not dangerous if you shut off the cold supply and the gas or power; the leak panel on this page tells you how.
Gas and plumbing permits. The City of Burnaby requires a Gas Permit to install, modify or upgrade any part of a gas system in single and duplex dwellings, and a plumbing permit for plumbing fixtures, which its fee schedule lists as including a water heater. Permits can be applied for through the City's My Permits Portal. Source
Water hardness. Metro Vancouver's 2024 water quality report gives treated-water hardness of about 22 mg/L as CaCO3 from the Capilano and Seymour sources and about 2.5 mg/L from Coquitlam, which is very soft water. Source
Urgent Water Heater Service in Burnaby: what to expect
Urgency in Burnaby is the same trouble as everywhere, no hot water, a leaking tank, a locked-out unit or a relief valve stuck open, with the same first moves: close the cold-water shut-off and turn the gas control or breaker off if safe, and for any gas smell or carbon-monoxide alarm call FortisBC at 1-800-663-9911 or 911 before anyone else.
CANRO publishes that standard 40 and 50 gallon tanks are typically replaced same-day or next-day, with availability confirmed by phone, and a Burnaby call has the shortest distance to schedule from the 6th Street base. This site does not promise 24/7 coverage, response times or arrival windows it cannot back up; the honest window comes from the phone call.
Where urgency becomes a replacement on a Burnaby single or duplex home, the City's Gas Permit and plumbing permit follow, and CANRO obtains them as part of the work rather than leaving the homeowner to chase the papers during an already stressful day.
Diagnostic visit
Repair visits carry a diagnostic service fee that CANRO states is credited toward the repair if you proceed. The amount is confirmed by phone; it is not published. Source, checked September 7, 2026.
What's included
- Priority scheduling for no-hot-water, leak and lockout calls
- Safe isolation of a leaking or unsafe unit
- Diagnosis and repair on the same visit where parts are on hand
- Same-day or next-day tank replacement where CANRO can supply the unit, confirmed by phone
Not included
- Gas-leak emergency response (call FortisBC at 1-800-663-9911 or 911)
- Carbon-monoxide alarm response (leave the building and call 911)
- Guaranteed arrival times or 24/7 coverage: availability is confirmed by phone
- Flood clean-up or restoration
Process
How it works
- 01
Safety first
If you smell gas or a CO alarm is sounding, leave, then call FortisBC or 911. If the tank is leaking, close the cold supply and turn off the gas control or breaker if you can safely.
- 02
Call 604-359-1081
Tell us the brand, what the display or LED shows, and whether there is water on the floor. You get an honest attendance window.
- 03
Make safe and diagnose
The technician isolates any hazard, then tests the unit to confirm the fault. The diagnostic fee CANRO publishes is credited toward the repair.
- 04
Repair or replace
Repairs are completed where parts allow; a leaking tank is replaced with a free written estimate first.
Why CANRO
4.9★
4.9 from 85+ Google reviews
As published by CANRO Heating & Cooling on canroheat.ca, checked September 7, 2026.
Technical Safety BC licensed gas contractor
Gas-fitting licence LGA0043870 and boiler licence LBP0046450, as published by CANRO.
Source: canroheat.ca
Serving Metro Vancouver since 1999
Founded by George in 1999, as stated on canroheat.ca. Boiler and hydronic expertise is CANRO's, not this domain's.
Source: canroheat.ca
Red Seal HVAC, WorkSafeBC and liability insured
As stated on canroheat.ca. Bonding and association memberships: not published.
Source: canroheat.ca
Frequently asked questions
What should I do if the tank is leaking right now?
Close the cold-water shut-off valve above the heater, turn the gas control to OFF or switch off the electric breaker if you can do so safely, and keep clear of any water near electrical parts. Then call. Do not plug the relief-valve discharge pipe.
Do you offer 24/7 emergency service?
WaterHeating.ca does not advertise 24/7 availability. CANRO's contact page mentions on-call dispatch for true emergencies on Sundays and holidays, but its published hours are being confirmed. Call and you will be told honestly when a technician can attend.
Is a fault code an emergency?
Usually it is a breakdown rather than a danger. Look up the code for its documented meaning and safe observations, then call. Any gas smell or CO alarm is an emergency regardless of the code.
Talk to a water heater technician
Describe what the water heater is doing and get a straight answer about the next step.
On-site service in Metro Vancouver, BC. Call to check availability.
Related services and help
- Water Heater RepairLicensed technicians from CANRO Heating & Cooling diagnose and repair gas, elect…
- Water Heater ReplacementCANRO replaces failed, leaking or aging water heaters in Metro Vancouver, from l…
- Tankless Water Heater RepairCANRO diagnoses and repairs gas tankless water heaters in Metro Vancouver: ignit…
- Water Heater DiagnosticsStructured testing of a gas, electric or tankless water heater to find the actua…
- Look up a fault codeDocumented meanings by brand and control
- Tank vs tankless guideCapacity, efficiency and installation
Sources and verification
- CANRO — Water heater installation in Metro Vancouver · Canadian source · accessed September 7, 2026
- CANRO — About (free estimates, diagnostic fee wording) · Canadian source · accessed September 7, 2026
- CANRO — Emergency water heater services in Metro Vancouver · Canadian source · accessed September 7, 2026
- CANRO — Contact (hours and on-call wording) · Canadian source · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.