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Navien service

Navien: after the install: reminders, records and the first service

The follow-up layer after CANRO installs or repairs a water heater: registration reminders, the manufacturer's maintenance schedule on the calendar, warranty documentation on file, and the first scheduled service done on time.

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Quoted after assessment

Pricing for this service is confirmed in writing after CANRO assesses the equipment and property.

Where CANRO provides on-site service

On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.

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Water Heater Aftercare for Navien water heaters

Most water heaters fail early because the maintenance that keeps them covered never happened: anodes un-inspected, tankless units never flushed, relief valves never tested. Aftercare turns the manufacturer's schedule into reminders and records so the warranty stays valid and the unit lives out its design life.

It is priced per visit without a long-term contract: you choose the interval, and CANRO reminds you when it is due, keeps the service records, and performs the manufacturer's checks each time.

Working on a Navien unit? Have the model number from the rating plate and any code or flash pattern ready. Browse Navien series, models and fault codes to find yours; the details carry through when you request service.

What's included

  • Maintenance schedule set from the manufacturer's manual
  • Reminders at the chosen interval
  • Service records kept for warranty claims
  • Scheduled visits at the interval

Not included

  • Parts or repairs found at a visit (quoted separately)

Process

How it works

  1. 01

    Set the schedule

    The manufacturer's interval is chosen (annual is the default).

  2. 02

    Serve

    Each visit performs the manual's checks and records them.

  3. 03

    Remind

    The next visit is scheduled before the technician leaves.

Why CANRO

4.9★

4.9 from 85+ Google reviews

As published by CANRO Heating & Cooling on canroheat.ca, checked September 7, 2026.

Technical Safety BC licensed gas contractor

Gas-fitting licence LGA0043870 and boiler licence LBP0046450, as published by CANRO.

Source: canroheat.ca

Serving Metro Vancouver since 1999

Founded by George in 1999, as stated on canroheat.ca. Boiler and hydronic expertise is CANRO's, not this domain's.

Source: canroheat.ca

Red Seal HVAC, WorkSafeBC and liability insured

As stated on canroheat.ca. Bonding and association memberships: not published.

Source: canroheat.ca

Frequently asked questions

Is aftercare a contract?

No. It is a per-visit arrangement with reminders; you can skip or cancel any visit.

What does a typical visit include?

The manufacturer's checks for your model: anode, relief valve, flushing or descaling, venting, condensate and controls, with a written record.

Talk to a water heater technician

Describe what the water heater is doing and get a straight answer about the next step.

On-site service in Metro Vancouver, BC. Call to check availability.

Call 604-359-1081Request service

Related services and help

Sources and verification

Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.

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